1. ARRIVAL AND DEPARTURE
The hotel room is at your disposal from 2:00 pm on the day of arrival. On your departure day the room must be vacated by 12:00 noon. The hotel is entitled to apply exceptions on check-in and check-out times stated above. For safety reasons, only checked-in guests are allowed on private premises and the maximum capacity per room may not be surpassed.
2. GUARANTEED RESERVATION
The hotel accepts international credit cards to guarantee the room reservation.
3. GUEST BEHAVIOUR IN THE HOTEL
We follow good manners and hotel rules at the hotel. In case of breaking these rules you may be immediately removed from the premises. In such cases you are still obliged to pay for the accommodation and additional services ordered. You are not eligible to claim a refund for payments already made.
For safety reasons, only checked-in guests are allowed on private hotel premises such as hotel rooms and the maximum capacity per room may not be surpassed.
4. RESPONSIBILITY ON YOUR VALUABLES
Your valuables can be stored in a safety deposit box in your room or the hotel can store your valuables upon request.
In case the items you wish to store are exceptionally valuable you must notify the hotel before storing. The hotel may refuse to store this kind of valuables.
The hotel is not responsible for valuables stored in a safety deposit box in your room.
The hotel is not responsible for damage or disappearance of vehicles kept in the garage or the hotel’s parking area or valuables inside the vehicle. The hotel is obliged to clearly express in the garage and at the parking area that the area is not supervised and the hotel is not responsible for the property kept in there.
5. GUEST’S RESPONSIBILITY ON DAMAGE
As a guest you are responsible for damage caused on purpose or by accident by you. This applies also to the hotel furniture and other equipment, other guests in the hotel or their property.
The responsibility for caused damage is determined by general principles.
Pets are not allowed in the hotel.
7. SMOKING POLICY
Smoking is strictly prohibited anywhere within our premises including at hotel rooms, except for the designated area located at Den Haag Cafe, inner garden, and parking lot. Guests who are found in breach of the hotel’s non-smoking policy will be charged an additional cleaning fee of IDR 1.000.000 The charge may be processed as a late charge if the violation is reported after check out.